POS Nation Training and Technical Support

Free Technical Support and Free Training Class for every Complete System we set up

At POS Nation we believe that companies should stand behind their products and services. That's why we are proud to offer 12 months of FREE Technical Support⁽¹⁾ and a FREE Introductory Training Class with every Complete POS System we sell and set up! We only offer thoroughly tested, high quality equipment and software and have the best Technicians in the industry, so you can rest assured that the implementation of you new POS System will be as pain-free as possible. We even offer After Hours Technical Support⁽²⁾ to keep your business running 24 hours a day, 7 Days a week! (please note that additional charges apply for After Hours Technical Support usage)

Training Classes from our Expert Technicians

What good is a brand new Point of Sale System if you don't know how to use it? We only offer the most reliable, easy to use POS Software in the industry, but we realize that the learning curve on a new POS System can often be steep. Why waste your time trying to figure things out and then teaching it to your staff when you can take one of our customizable Training Classes? We are proud to offer a FREE Introductory Training Class with every Complete POS System we set up to make sure that you won't be left in the dark. Most customers find that purchasing additional training is helpful where we can not only get you familiar with your new POS System, but we can show you the tips and tricks that we have learned over the years. Our friendly and experienced technicians have taught thousands of classes, so you'll be sure to learn your new Point of Sale System quickly and thoroughly with just a few hours of training! We have multiple levels of Training Classes as well as specialized customization services available for purchase - call us today (877) 727-3548 for details.

How does POS Nation define the difference between Training and Technical Support?

Please make note that our Free Technical Support offering does not include Training or Customization related services. Technical Support is defined as "services provided in an attempt to solve customer specific problems with a product". Technical Support, again, does not include training customers on software or hardware functionality or any other hardware or software issue where there is not a non-user related error. Our Training Classes are intended to provide an overview of the POS System and Software and can be directed in any way the customer chooses. The purpose of Technical Support is to assist in troubleshooting system errors, not to provide assistance with using or learning the POS System or Software. Training Classes must be scheduled 24 hours in advance in order to allow our Technicians to dedicate the appropriate amount of time for each class.

Does POS Nation offer Technical Support after my initial 12-months are up?

Yes! We are happy to provide Technical Support for as long as you have your POS System. However, after your 12 months of Free Technical Support expires, we do require the purchase of one of the above Training and Support Packages prior to providing Technical Support.

Why does POS Nation require the purchase of Hardware Setup to be eligible for 12 Months of Free Technical Support and Free Training Class?

Because we are the best in the business at setting up and installing our POS Systems and cannot be held responsible for problems with systems we did not set up. Our goal is to help you keep your business running smoothly with minimal downtime. Let us handle the system set up and we'll stand by our work!

Does POS Nation offer Onsite Training and Set-up?

Absolutely. Although our standard online / remote Training Classes and Support are the most cost effective and efficient method, for those clients looking for onsite Setup and Training, we have you covered! Please note that the above Training Packages are not to be used for onsite services. Please call for details on Onsite Training and System Set-up (877) 727-3548.

Does POS Nation offer any other services I should know about?

Of course! We are proud to offer additional customization services such as:

• Menu Programming
• Inventory Import
• Credit Card Setup and Testing
• Much more!

Give us a call today for more information! (877) 727-3548