Technical Support & Training

"No fluff, just solutions."
Setup
System Configuration
Plug-and-Play Ready POS Solutions
One of the most comprehensive "Value-Adds" that we offer with our pos systems is our system configuration image. Given the breadth of
Onsite Installation
We'll be there
Making a purchase online for thousands of dollars can make a person desire certain assurances. Is this a real company? Are they
Training
Video Training
Consistent Training for You and Your Staff
Live training feels great because it's personal. The ability to ask questions really helps. Sometimes things get lost inthe mix. That's why we utilize multiple training avenenues such as Video, Web, and Live.
Knowledge Base
Access to Information at your Convenience
Web support is a huge benefit with our POS System. You can submit a service request, watch a video, or just get a refresh on that inventory tracking tool.
Live Training
One-One-One Training Sessions
Purchase pre-paid bundles of training time on your POS System with a Live Technician via screen-sharing teleconference.
Support
Standard Care
Complimentary with a Full System Purchase
Our Standard Care Support package includes Break-Fix technical support during business hours and an Introductory TrainingSession. This is a great way to get started when you're on a budget.
Premium Care
24 Hr. Support with Training Sessions
Just because everyone else is sleeping doesn't mean that your technical issue shouldn't get some attention. 24 by 7 by 365 Support is made possible with Premium Care.
Monthly Care
So Much More Than Support
Pay month to month. Includes 2/4 break-fix support and unlimited training.

POS Support and Training Solutions - FAQ


What comes with POS System from POS Nation?

We believe that companies should stand behind their products and services. That's why we are proud to offer 3 months of Free!! Standard Care Tech Support(1) and a Complimentary Introductory Training DVD(2) with every Complete POS System we sell and set up! We only offer thoroughly tested, high quality equipment and software and have the best Technicians in the industry, so you can rest assured that the implementation of you new POS System will be as pain-free as possible. We even offer a variety of extended Support and Warranty plans that account for After Hours Technical Support issues(3) to keep your business running 24 hours a day, 7 Days a week!

What tools and services are available to help me get up and running fast?

We only offer the most reliable, easy to use Restaurant and Retail POS Software in the industry, but we realize that the learning curve on a new POS System can often be steep. That's why with every Complete POS System we set up we give you a Free!! Comprehensive Introductory Training DVD to make sure that you won't be left in the dark. This will assure that you remember how to make your own changes in the system and give your staff consistent information regarding the systems intended uses. Most customers find that purchasing additional LiveTime Training or Upgrading to another Support Plan is helpful. Our friendly and experienced technicians have taught thousands of classes, so you'll be sure to learn your new Point of Sale System quickly and thoroughly with just a few hours of training!

How does POS Nation define the difference between Training and Technical Support?

Sometimes it can be difficult to get an immediate answer to a question with your POS System. What if you don't have a support plan and you need an answer fast? The answer is the access to the Online Knowledge Base. With the purchase of a complete POS System you receive access to the Find solutions portion of the Knowledge Base. There are also setup and training items that can be found on the Online Knowledge Base. Access to the full suite is granted by purchasing access ($199) or purchasing the Business Class or Premier Support plan.

How does POS Nation define the difference between Training and Technical Support?

Please make note that our Free Standard Technical Support offering does not include Training or Customization related services. Break-Fix Technical Support is defined as "services provided in an attempt to solve customer specific problems with a product. Standard Technical Support, again, does not include training customers on software or hardware functionality or any other hardware or software issue where there is not a non-user related error. Our Training Classes and DVDs are intended to provide an overview of the POS System and Software and can be directed in any way the customer chooses. The purpose of Standard Technical Support is to assist in troubleshooting system errors, not to provide assistance with using or learning the POS System or Software. Training Classes must be scheduled 24 hours in advance in order to allow our Technicians to dedicate the appropriate amount of time for each class. As mentioned above we do offer Business Class and Premium Support plans that include items such as training instances and even 24/7 support..

Does POS Nation offer Technical Support after my initial 3-months are up?

Yes! We are happy to provide Technical Support for as long as you have your POS System. However, after your 3 months of Free Technical Support expires, we do require the purchase of one of the above Training and Support Packages prior to providing Technical Support. Click Here to compare all available Care Packages.

Why does POS Nation require the purchase of Hardware Setup to be eligible for 3 months of Free Standard Technical Support and Free Training DVDs?

Because we are the best in the business at setting up and installing our POS Systems and cannot be held responsible for problems with systems we did not set up. Our goal is to help you keep your business running smoothly with minimal downtime. Let us handle the system set up and we'll stand by our work!

Does POS Nation offer any other services I should know about?

Of course! We are proud to offer additional customization services such as:

  • Custom Menu Programming
  • Basic and Advanced Inventory Import
  • Credit Card Integrations
  • Much more!

Give us a call today for more information! (877) 727-3548


  1. Free Technical Support is exclusively offered with the purchase of any Complete POS System with System Setup (must include a minimum of one PC and one of our Retail / Restaurant software licenses). Free Technical Support is available from 9:30-5:30 EST, M-F, excludes holidays, and is good for 3 months from the date of the original invoice.
  2. Training DVD's are only available with Cash Register Express and Aldelo for Restaurants. We do substitute on most purchases a free live introductory training class.
  3. After Hours Technical Support is available as a Premium Service offering for an additional fee. Please call (877) 727-3548 for details.


If you have a Technical Related Issue please contact 877.727.3548 Option 3 or email us at support@posnation.com.

 

Technical Support Contact Information

POS Nation Technical Support Team

(704) 569-9968
Hardware setup instructions
email

POS Software Support

Cash Register Express/
Restaurant Pro Express support

registration: (800) 722-6374 or (845) 920-0800 x278
support: (845) 920-0888
CRE setup guide (3MB)
RPE setup guide (3MB)

Aldelo support (formerly NextPOS)

(704) 569-9968
Software manual (23MB)

Microsoft - RMS and POS

(888) 477-7877
Technical support

Verifone - PC Charge support

(877) 659-8981 or (912) 527-4575
www.verifone.com
Software manual (3MB)
Supported processing companies

CMJ Designs - Salon Iris support

(248) 491-0200
Software manual (10MB)

Grant Park Software - Salon Operations support

(404) 307-5524
www.salonoperations.com
Software manual

POS Hardware Support, Drivers and Manuals

Brand Service & Support Manuals Drivers
APG Cash Drawer www.apgcashdrawer.com
763-571-5000
Manuals Drivers
Avery Berkel www.averyberkel.com/
800-237-1886
   
Bixolon (Samsung) www.bixolon.com SRP-350 manual
SRP-275 manual
SRP-350 drivers
SRP-275 drivers
Downloads
Network config utility
Cherry Corporation www.cherrycorp.com
800-510-1689
  Drivers
Cognitive www.cognitive.com
800-732-8950 x4
Manuals Drivers
Dell support.dell.com
800-456-3355
   
Digicom International www.digicomint.com
631-249-8999
Manuals Drivers
Elo Touchsystems www.elotouch.com
800-557-1458
Manuals Drivers
Epson pos.epson.com TM-T88IV (1MB)
TM-U220 (2MB)
Printer drivers for Aldelo (1MB)
Printer drivers for CRE/RPE (10MB)
OPOS printer drivers (16MB)
Network config utility
Firebox (Unytouch) www.fireboxdisplays.com
800-953-3917
  Drivers
Honeywell/Metrologic www.honeywellaidc.com
800-582-4263
Manuals Drivers
ID Tech www.idt-net.com
714-761-6368
   
Logic Controls www.logiccontrols.com
516-248-0400
   
Magtek www.magtek.com
651-415-6800
   
MMF Cash Drawer www.mmfcashdrawer.com
800-769-1954
  Drivers
Motorola/Symbol www.motorola.com
800-653-5350
Manuals Software
Star www.starmicronics.com Manuals Drivers
Network config utility
Touch Dynamic www.touchdynamic.com
888-508-6824
Manuals Drivers
Zebra www.zebra.com
877-275-9327
  Drivers