Customer Management and Tracking

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  Customer management - Video Vision Plus stores all your important customer information including name, address, telephone, email, password, date of birth, joining date, credit card data, comments, date of last visit, account status, and up to 4 custom pieces of information (see below). Please note that in some localities the customer's permission may be needed to collect and use certain data.
• Customer photos - Customer photos can be added and displayed at the time of rental for extra security.
• Photo capture - Video Vision Plus works with your existing Web cam or capture card to provide slick and easy to use customer photo capture within the program.
• Additional member photos - Video Vision Plus allows two extra "approved extra member" photos and names to be stored and viewed, allowing family members to all rent on the same account without security worries.
• Fraud checks - On entering a new customer in Video Vision Plus all the key details are compared against those held for other customers and if any matches are found an alert is given with full details of the matches found, allowing further checks to made before the customer is accepted. This feature is designed to detect customers with large amounts outstanding late fees who try to simply re-join the store with slightly different details instead of paying the account balance.
• Membership forms - membership forms may be printed for new customers to complete. The form may be customized to collect any data appropriate to your situation.
• PIN numbers - If desired, a keypad may be used to ask the customer to enter his/her security PIN number to complete a transaction. This adds yet another level of customer account security and helps prevent rental item theft and fraudulent use of customer accounts.
• Customer account management - Customers accounts can be flexibly managed with an enhanced account management module. Each account item is individually displayed and can be managed independently, allowing for extremely flexible management of fines, credits and payments on return.
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  Customer membership cards - Video Vision Plus allows the design and printing of Customer Membership Cards which (if desired) include the customer's photo and a barcode representing their customer number. The card can be customized to include (or not) many features such as member photograph, shop opening hours etc. and the layout of the card altered by a simple click and drag procedure. Cards may be created in BOTH the popular card sizes - credit card or "Badge" - and laminated using one of a number of commercially available laminating solutions.
• Approved Renter Membership Cards - Membership cards can not only be printed for the main member but can also be printed for Approved Renters. As well as showing the approved renter's name and the main customer's name, these cards may also show the approved renter's photo if required.
• Member fees - A flexible member fee scheme allows you to manage regular subscription or insurance payments and prompts you when a customer has a payment due.
• Security Deposits - The collection and refund of security deposits is made easy with Video Vision Plus' simple to use deposit functionality.
• Lost cards - Lost membership card numbers can automatically be disabled and customers assigned a new membership number at the click of a button - cards that are listed as being lost card cannot make rentals giving greater security.
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  Full customer and item histories - Full rental history is stored and is available for each user and rental item.
• Custom information storage - Video Vision Plus's customer database has 4 fields which you may customize to store and view virtually ANY information of your choosing.
• Customer Wishlists - Video Vision Plus allows customer 'wishlists' of titles the customer would like to see to be maintained. This allows quick viewing of availability for any titles the customer is interested in when they initially enter the store. This feature will be most powerful when Video Vision Plus is used in conjunction with Video Vision InStore or Video Vision Online which allow the customer to view and maintain their own wishlist.
• Overdue loan letters - A fully customizable overdue loans letter may be printed from Video Vision Plus.
• Preferred customer discounts - Video Vision Plus allows you to give your most valuable customers a percentage discount on all purchases and rentals.
• Previously rented item alert - A warning if customer has already rented a title leading to improved customer service.
• Customer birthday alert - A message is given when a customer visits on his or her birthday.