POS Nation offers a full suite of turnkey services designed to support your business. One call does it all.
FREE With System Purchase
Online Training Videos
Monday - Friday, 8AM - 8PM EST
Starting at $39.99/Month
Standard Care Plus:
Unlimited 1-on-1 Training
System RestoreSign Up Today
When combined, our services offer you a total package — the plug-and-play point of sale system you’ve always wanted.
"Your support team has been quick to answer calls, professional, and efficient. They have come up with clever answers to our unique problems, and have explained what they're doing in easy enough terms that I felt I had learned something afterward. All in all, the interactions I've had with your tech support and training has helped me put a bit more faith in the tech support call center world. If you guys can get it so right, then dagnabit, some company out there can do it too (AT&T maybe... but I won't hold my breath)."
Have questions? Need assistance? Get the answers you need directly from our team.
Get one-on-one training sessions bundled by the hour for uninterrupted time with our support staff. Ask your questions directly and let us train you.
View our archive of videos showing you how to do everything from troubleshooting to implementing new menu items. Learn it all with our tools.
Web support is a huge benefit to our systems. You can submit a service request or get a refresh course on our inventory tracking tool.
Just because everyone else is asleep, that doesn’t mean your technical issues shouldn’t receive our attention. We’re here to help whenever you need us — and that’s a promise!
Our software is designed with you in mind — seamlessly integrating several key features.
We know you’ve put a lot of time into fine-tuning your inventory. That’s why we offer a simple way to transfer it to your new POS system.
Create attractive and intuitive custom menus that are designed to help your business move at a quicker pace.
Our software allows you to send sales transactions and inventory adjustments from the POS system to QuickBooks.
Let our team of experts set up and install your payment processing services.
Back up your files in our secure, cloud-based system so you never have to worry about data loss.
Plans start at just $12 per month!
Offsite synchronization ensures a reliable and secure backup of your data. With a cloud-based backup system, you’ll save time, money and employee workload in a few small steps.
Our services are designed to make your life easier.
We believe that companies should stand behind their products and services. That’s why we are proud to offer three months of free Standard Care technical support with every complete POS system we sell. We only offer thoroughly tested, high-quality equipment and software, and we have the best technicians in the industry. You can rest assured knowing that the implementation of your new POS system will be pain-free. We even offer extended support and warranty plans that account for after-hours technical support issues to keep your business running 24/7.
While our free Standard Care support package includes Break-Fix technical support during business hours, please be aware that it does not include training. Break-Fix technical support is designed to solve a customer’s specific problems with a product. Our training classes, however, are intended to provide an overview of the POS system and software and can be directed in any way the customer chooses. Our Monthly Support plan includes unlimited training.
Yes! We are happy to provide technical support for as long as you have your POS system. However, after your three months of free technical support expire, we do require the purchase of our Monthly Support package, which starts at $39.99 per month and includes no long-term contract.
We require the purchase of a complete system because we are the best in the business at setting up and installing our POS systems. We cannot be held responsible for problems with systems we did not configure. Our goal is to help you keep your business running smoothly with minimal downtime. Let us handle the system setup and we'll stand by our work!
Each complete POS system purchased at POS Nation comes with our Standard Care support plan, which is three months of free Break-Fix technical support during regular business hours. We stand behind our POS system builds and configurations, but, since there are needs that push past the initial period's boundaries, you can also upgrade to our 24/7 support option.
The Monthly Support plan takes things one step further and covers the in-depth training needs a POS system or software customer may have. This plan enables customers to access support 24 hours a day, 7 days a week and includes unlimited one-on-one training classes. In fact, the majority of customers go with our Monthly Support plan for their initial purchase in order to take advantage of the one-on-one training.
Whenever you buy a complete point of sale system at POS Nation, a standard manufacturer's warranty is included in the price of the system. Depending on the hardware package, the warranty could range from one to three years, or if you are renting your system, the package includes a lifetime warranty. This means that we will replace any hardware that becomes defective from normal usage within the specified time period after your initial purchase.
Additionally, if you happen to get a defective piece of hardware, we offer a complimentary next-day replacement within the first 30 days of ownership – we’ll even cover the cost of shipping!
All you need to do is provide us with an Excel file of your inventory. For each item, we can import name, description, UPC code, cost, price, and department. Most of the time, your vendors can even provide these Excel files if you don't have them handy.
Navigating the POS purchasing decision can be daunting — but we’re here to help. We don't just sell systems; we provide complete point of sale solutions backed by 24/7 support. Contact us and see how we've helped over 7,500 merchants with their POS needs!