Support & Services
24/7 Technical Support
Just because everyone else is asleep, that doesn’t mean your technical issues shouldn’t receive our attention. We’re here to help whenever you need us — and that’s a promise!
POS Nation is Known for Having Best-In-Class Customer Satisfaction and Support
No hidden fees, no long-term contracts. If you're not happy, we offer a 30 day money back guarantee. We're here from day one with enthusiastic support. This is the beginning of a beautiful friendship.
Your Journey with POS Nation
Whether you're a new or existing business, you might want some help along the way.
POS Nation has helped thousands of small business owners like you find the solution they need for their business. Watch our short video to get a sneak peek of what it's like partnering with POS Nation.
POS Nation's Onboarding Process is What Sets Us Apart
Our job is to make your life easier and to ensure your onboarding process is as smooth as possible.
1
Meet Your Customer Success Manager
You'll be assigned a dedicated Customer Success Manager (CSM) who has experience with your industry.
Your CSM will guide you through the onboarding process.
2
Hardware Setup and Software Training
Your CSM will help you set up your POS hardware and will train you and your employees on the software.
Let us show you how to unlock the true power of your system!
3
Inventory Import and Credit Card Integration
Not a required step, but your CSM can help you import all your inventory, saving you countless hours from entering it manually.
Integrate your payment processing with your POS to accept all forms of payments.
4
Go Live and Start Making Money!
Complete as much training as you need, but once you're ready to take off the training wheels, it's time to open your doors!
But don't worry, with 24/7 support, we've always got your back.
Do You Have POS Nation Support?
For questions or concerns about your monthly support with POS Nation, please call us at 704-405-5089.
Yes, I Do
You're a POS Nation customer within the first three months of ownership or have monthly 24/7 support. Excellent!
Hit the button below and we'll get you started with a member of our in-house technical support team.
I'm Not Sure
It's ok! If you can't find your contract or are unsure if you have support:
Email our responsive customer success team at csm@posnation.com to confirm.
No, I Don't
If you don't have monthly support but need to troubleshoot your system, we offer materials to help you in any situation.
View available resources in our knowledge base or sign up for monthly support.
Frequently Asked Questions
All your burning questions about POS Nation support answered!
How do I contact the support department?
To directly reach the support department, call 704-405-5089 or dial 1-877-727-3548, option 3 — they'll get you to the same place.
You can also email us: support@posnation.com
You can also email us: support@posnation.com
How do I set up my all-in-one computer?
To access our training videos on how to set up your hardware:
- Watch these step-by-step videos
- Visit our Knowledge Base
What tools are available to help me get my POS system running?
Every POS system comes with complimentary access to our online Knowledge Base. This will give your staff consistent information regarding the POS system’s features and functionality.
Most customers find that upgrading to our monthly support plan, which includes unlimited training, offers great value and helps them minimize the learning curve.
Starting at $39.99 per month with no long-term contract, our monthly support plan is unmatched in the industry. Our friendly and experienced technicians have taught thousands of classes, so you'll be sure to learn your new point of sale system quickly and thoroughly with just a few hours of training!
What if I want to look up answers myself?
Sometimes it can be difficult to get an immediate answer to a question about your POS system. Or maybe you don't have a support plan and you need an answer fast. The solution is access to our online Knowledge Base!
Just click the appropriate link and start researching your question.
Are there any plans that include monthly support?
Yes! Our $99.99/month Flex Plan offers software, hardware, payment processing, AND unlimited 24/7 monthly support and training.
Our $999.99 one-time payment Freedom Plan offers 30 days of included support.
Does POS Nation offer technical support after my initial three months are up?
Yes! We are happy to provide technical support for as long as you have your POS system. However, after your first month of free technical support expires, we do require the purchase of our monthly support package, which starts at $39.99 per month and includes no long-term contract.
Does POS Nation offer any other services I should know about?
Of course! We are proud to offer additional customization services including inventory import, accounting integrations, and credit card integrations.
What warranty comes with the system?
When you buy a complete point of sale system at POS Nation, your order comes with a manufacturer's warranty included in the price of the system. Depending on the bundle selected, you can receive between a one and three-year manufacturer's warranty. If you decide to go with our Flex Monthly subscription program, you'll receive our lifetime warranty.
Additionally, if you happen to get a defective piece of hardware, we offer complimentary next-day replacement within the first 30 days of ownership – we’ll even cover the cost of shipping!
Additionally, if you happen to get a defective piece of hardware, we offer complimentary next-day replacement within the first 30 days of ownership – we’ll even cover the cost of shipping!
I forgot my software license code. How can I find it?
We typically email your software license code the day you purchase your system. Check your inbox for an email with a subject that includes "software registration and training", or just give us a call.
If I leave a voicemail for your support department, will you really call me back?
Absolutely! We have technicians standing by ready to assist.