Do You Have POS Nation Support?

For questions or concerns about your monthly support with POS Nation, please call us at 704-405-5089. If you do not have monthly support but need to troubleshoot your point of sale system, we offer online guides and training videos to help you in any situation. Check out the resources below!

Hardware Issues

Search through our internal knowledgebase to find out how to troubleshoot your POS hardware.

Hardware Knowledgebase

Software Support

Need software drivers? Having trouble with your software? Search our online knowledgebase.

Software Knowledgebase

Training & Configuration Videos

We have online training and hardware configuration videos to help you set up your system.

Online Video Library

Frequently Asked Questions

Our software is designed with you in mind — seamlessly integrating several key features.

How do I contact the support department?

To directly reach the support department, call 704-405-5089 or dial 877-727-3548, Option 3 — they'll both get you to the same place.

You can also email us: support@posnation.com

How do I set up my all-in-one computer?

To access our training videos on how to set up your hardware, please visit the following website and click login in the top right corner: 

https://posnation-university.teachable.com/ 
Login: support@posnation.com 
Password: 8888516536 

Once logged in, click Hardware 101.

What tools are available to help me get my POS system running?

Every POS system comes with complimentary access to our online video training library. This will give your staff consistent information regarding the POS system’s features and functionality. Most customers find that upgrading to our monthly support plan, which includes unlimited training, offers great value and helps them minimize the learning curve.

Starting at $39.99 per month with no long-term contract, our monthly support plan is unmatched in the industry. Our friendly and experienced technicians have taught thousands of classes, so you'll be sure to learn your new point of sale system quickly and thoroughly with just a few hours of training!

How do I remove and replace the hard drive from my all-in-one computer?

Here's how to properly remove and install a new hard drive for your all-in-one computer. 

What if I want to look up answers myself?

Sometimes it can be difficult to get an immediate answer to a question about your POS System. Or maybe you don't have a support plan and you need an answer fast. The solution is access to our online knowledgebase! Just click the appropriate link above and start researching your question.

Does POS Nation offer any other services I should know about?

Of course! We are proud to offer additional customization services including custom menu programming, inventory import, accounting integrations, and credit card integrations.

What warranty comes with the system?

Whenever you buy a complete point of sale system at POS Nation, your order comes with a manufacturer's warranty included in the price of the system. Depending on the bundle selected, you can receive between a one and three-year manufacturer's warranty. If you decide to go with our rental program, you'll receive our lifetime warranty.

Additionally, if you happen to get a defective piece of hardware, we offer complimentary next-day replacement within the first 30 days of ownership – we’ll even cover the cost of shipping!

I forgot my software license code. How can I find it?

We typically email your software license code the day you purchase your system. Check your inbox for an email with a subject that includes “software registration and training”, or just give us a call.

If I leave a voicemail for your support department, will you really call me back?

Absolutely! We have technicians standing by ready to assist.

Ready to get started? Call us at 877-727-3548!

Navigating the POS purchasing decision can be daunting — but we’re here to help. We don't just sell systems; we provide complete point of sale solutions backed by 24/7 support. Contact us and see how we've helped over 7,500 merchants with their POS needs!