Troubleshooting Your POS System

We offer online troubleshooting guides and training videos to help you in any situation

Hardware Issues

Search through our internal knowledgebase to find out how to troubleshoot your POS hardware.

Hardware Knowledgebase

Software Support

Need software drivers? Having trouble with your software? Search our online knowledgebase.

Software Knowledgebase

Training & Configuration Videos

We have online training videos and hardware configuration videos to help you setup your system.

Online Video Library

Frequently Asked Questions

Our software is designed with you in mind - seamlessly integrating several key features.

How do I contact the Support Department?

To directly reach the Support Department call (888) 851-6536 - or dial (877) 727-3548, Option 3 - it'll get you to the same place.

You can also email us: support@posnation.com

What tools are available to help me get my POS system running?

Every POS system comes with complimentary access to our online video training library. This will give your staff consistent information regarding the POS system’s features and functionality. Most customers find that upgrading to our Monthly Support plan, which includes unlimited training, offers great value and helps them minimize the learning curve. Starting at $39.99 per month with no long-term contract, our monthly support plan is unmatched in the industry. Our friendly and experienced technicians have taught thousands of classes, so you'll be sure to learn your new point of sale system quickly and thoroughly with just a few hours of training!

What if I want to look up answers myself?

Sometimes it can be difficult to get an immediate answer to a question about your POS System. What if you don't have a support plan and you need an answer fast? The solution is access to our online knowledgebase. Just click the appropriate link above and start researching your question.

Does POS Nation offer any other services I should know about?

Of course! We are proud to offer additional customization services, including:

Custom menu programming

Inventory import

Accounting integrations

Credit card integrations

What warranty comes with the system?

Whenever you buy a complete POS System at POS Nation, a standard two-year manufacturer's warranty is included in the price of the system. This means that we will replace any hardware that becomes defective from normal usage within two years of purchase. 

Additionally, if you happen to get a defective piece of hardware, we offer complimentary next-day replacement within the first 30 days of ownership – we’ll even cover the cost of shipping!

I forgot my software license code. How can I find it?

We typically email your software license code the day you purchase your system. Check your inbox for an email with a subject that includes "software registration and training", or just give us a call.

If I leave a voicemail for your Support Department, will you really call me back?

Absolutely! We have technicians standing by waiting to assist.

Ready To Get Started? Call us! 1-877-727-3548

Navigating the POS purchasing decision can be daunting, and we’re here to help. We don't just sell POS systems; we provide complete point of sale solutions all backed by 24/7 support. Call us today, and see how we've helped over 5,000 merchants with their POS needs.

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