Hardware Warranty

(EXTENDED LIMITED HARDWARE & EQUIPMENT WARRANTY/SERVICE CONTRACT)

NOTE: IF YOU PURCHASED YOUR POS SYSTEM WITH THE STATE OF ALABAMA, CALIFORNIA, HAWAII, KENTUCKY, ILLINOIS, NEVADA, NEW YORK, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, VERMONT, WASHINGTON OR WYOMING, THIS DOCUMENT IS A “SERVICE CONTRACT.” OTHERWISE, THIS CONTRACT IS AN “EXTENDED LIMITED WARRANTY.”

Crimson Solutions d/b/a POS Nation, Perfect POS, Point of Sale Dynamics provides a manufacturer’s warranty for all POS system purchases. Unless specifically outlined on Customer’s invoice, all warranties expire one (1) year from the purchase date outlined on the invoice. 

I. WHAT THIS AGREEMENT COVERS.

A. EXTENDED LIMITED WARRANTY. Crimson Solutions warrants your equipment against defects in material and workmanship under normal use within the specified time period outlined on Customer’s invoice from the date listed on the invoice. In the event of equipment failure within the first thirty (30) days of Customer’s purchase, Crimson Solutions will provide Customer a return shipping label to return defective equipment and Crimson Solutions will ship replacement equipment via Ground Shipping to Customer. Crimson Solutions, at its sole discretion may require a credit card hold for the value of the equipment until the defective product is returned. If Customer does not want to provide a credit card hold, Crimson Solutions reserves the right to delaying new product shipment until Crimson Solutions has received the defective equipment.

In the event of equipment failure outside the first thirty (30) days of Customer’s purchase, Customer will be responsible for returning defective equipment to Crimson Solutions.

In the event Crimson Solutions requires a credit card hold to fulfill a warranty claim or in the event Crimson Solutions provides an advance replacement before the defective product is returned to Crimson Solutions, Customer agrees to return the defective product at its own expense within 15 days of Crimson Solutions shipping the replacement product to Customer. Customer acknowledges that Crimson Solutions will charge Customer’s credit card or for the value of the product if Customer does not return the defective product within 15 days of Crimson Solutions shipping the replacement product to Customer.

II. WHAT THIS WARRANTY / SERVICE CONTRACT DOES NOT COVER:

A. Equipment failure, defects, or damages caused by misuse, mishandling, or negligence, including, but not limited to damage caused in the shipment and delivery of the equipment;

B. Equipment failure, defects, or damages caused by improper testing, operation, installation, adjustment or any alteration or modification of any kind, including, disassembly or repairs made in such a manner as to adversely affect system performance or to prevent adequate inspection and testing to verify any warranty claim ;

C. Equipment failure due to defects in software applications; and

III. TERM OF WARRANTY / SERVICE CONTRACT. Crimson Solutions will provide the warranty or benefits described herein within the specified time period outlined on Customer’s invoice from the date listed on the invoice. Unless specifically outlined on Customer’s invoice, all warranties expire one (1) year from the purchase date outlined on the invoice.

IV. CUSTOMER’S OBLIGATIONS UNDER THIS WARRANTY / SERVICE CONTRACT.

Customer must use the equipment in a normal way. If you are making a claim under this warranty or service contract, you must return the original equipment to Crimson Solutions within ten (10) days of your notification to Crimson Solutions of your claim. Replacement equipment will not be sent until Crimson Solutions receives delivery of the original equipment or until Crimson Solutions authorizes a credit card hold for the value of the equipment.

V. HOW TO OBTAIN REPLACEMENT EQUIPMENT.

If you believe you have claim under this warranty or service contract call Customer Care at 877.727.3548, Option 2, or contact:

Crimson Solutions

3021-B Griffith St.

Charlotte, North Carolina 28203

VI. GENERAL PROVISIONS.

A. EXTENDED LIMITED WARRANTY. This Warranty sets forth Crimson Solutions’ responsibilities regarding its equipment. Replacement of the equipment, as described herein, is Customer’s exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND, IS LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.

1. IN NO EVENT SHALL CRIMSON SOLUTIONS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTIAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES OR ATTORNEYS’ FEES ARISING OUT OF THE USE OR INABILITY TO USE OUR EQUIPMENT.

2. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THUS, THE ABOVE LIMITATIONS MAY NOT APPLY TO CUSTOMER.

B. SERVICE CONTRACT. If this document is construed as a service contract, this agreement sets forth the responsibilities of Crimson Solutions regarding Customer’s equipment. Replacement of the equipment, as described herein, is your exclusive remedy. THIS DOCUMENT IS NOT A WARRANTY.

VII. ACKNOWLEDGEMENT. Customer understands and acknowledges that this Warranty and /or Service Contract is given by Crimson Solutions only. Customer specifically understands and acknowledges that any other claims arising from any equipment failure or breach of an actual or implied warranty not covered in this document shall be made against the equipment’s manufacturer.